Frequently Asked Question
Have a question about your order, our teas, shipping, or anything else Vanytea-related? Look no further! Our comprehensive FAQ page is here to guide you.
If you still have a question? Don't hesitate to contact us! We're always happy to help.
Ordering
How do I place an order?
Placing an order on Vanytea is easy! Here's how:
- Browse our online shop and find the perfect tea blends for you.
- Add your desired items to your shopping cart.
- Proceed to checkout and create an account (optional) or checkout as a guest.
- Enter your shipping and billing information.
- Choose your preferred shipping method.
- Select your payment method (Vanytea accepts major credit cards and Shopify Pay).
- Review your order details and click "Place Order."
- You'll receive a confirmation email with your order details and tracking information.
What are your payment methods?
Vanytea accepts all major credit cards (Visa, Mastercard, American Express, Discover) and Shopify Pay for a secure and convenient payment experience.
Can I modify my order after it's placed?
Unfortunately, once your order is confirmed, we cannot modify it. However, you can contact us immediately if you need to cancel or make changes, and we'll try our best to accommodate your request.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows for faster future purchases, managing your order history, and easier access to your saved favorites.
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track the status of your order on the courier's website.
About Our Teas
Where do you source your teas?
We directly source our high-quality loose-leaf teas from renowned gardens around the world, ensuring freshness and ethical practices. We work closely with farmers who share our commitment to sustainability and fair trade.
What types of teas do you offer?
We offer a wide variety of loose-leaf teas, including Black teas, Green teas, Chai, Speciality teas , Wellness teas and more. We also have curated blends for specific needs and preferences.
Are your teas organic?
While we prioritize sourcing teas grown using organic and sustainable methods, not all our teas are certified organic. We clearly indicate the certification status on each product page.
Are your teas caffeinated?
Yes, many of our teas naturally contain caffeine, varying depending on the type and processing. We also offer decaffeinated options for those who prefer them.
Do you offer teas for specific health concerns?
Many of our teas have traditional uses and potential health benefits. However, we cannot make medical claims and recommend consulting a healthcare professional for specific needs.
How do I choose the right tea for me?
We offer guidance on our website and through our customer support team. Consider your taste preferences, desired caffeine level, and any specific goals when choosing your tea.
What are some tips for brewing your tea?
We provide detailed brewing instructions for each tea on our website. Remember, adjust water temperature, steeping time, and additional ingredients to personalize your experience
Do you offer tea subscriptions or samplers?
Yes! We offer curated tea subscription boxes and samplers for a convenient and exciting way to explore different flavors and types of tea.
Shipping
What are your shipping rates?
Our shipping rates are calculated based on your order total, weight, and shipping destination. You can see the estimated cost during checkout before placing your order. We also offer free shipping on orders above a certain amount (check our website for current promotions).
How long does it take to receive my order?
Processing time for orders usually takes 1-2 business days. Standard shipping within the US typically takes 3-5 business days, while international shipping varies by location. You'll receive a confirmation email with a tracking number once your order ships.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for an additional fee. You can select your preferred option during checkout.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number. Use this number to track the status of your package on the courier's website.
What happens if my package is lost or damaged?
Please contact us immediately if your package is lost or damaged. We'll work with the courier to investigate and assist you with a replacement or refund.
Cancellation, Refunds & Returns
Can I cancel my order?
We can usually cancel your order if it hasn't been shipped yet. Please contact us as soon as possible if you need to cancel.
What is your return policy?
We want you to be happy with your purchase! You can return unopened and unused items within 30 days of purchase for a full refund. Please contact us for return instructions before sending any items back.
What items are not eligible for return?
Opened or used items, sale items, and items purchased more than 30 days ago are not eligible for return.
How do I return an item?
Please contact us for return instructions. We'll provide you with a return label and instructions on how to ship the item back to us.
How long does it take to process my return?
We typically process returns within 5-7 business days of receiving them. You'll receive an email notification once your return is processed and your refund is issued.
Who pays for return shipping?
You are responsible for the cost of return shipping unless the item is incorrect or damaged.
Can I exchange an item?
Unfortunately, we don't offer direct exchanges. However, you can return the item you don't want and place a new order for the desired item.